Privacy Policy
Privacy Policy
Last updated: 6 March 2026
1. Introduction
MTD Crochet (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.
This website operates an online shop using WooCommerce.
If you have any questions about this Privacy Policy, please contact us using the details below.
2. Contact Details
Business Name: MTD Crochet
Address:
Office 10
Safestore Self Storage, Kinnaird
62–66 Newcraighall Road
Fort Kinnaird
Edinburgh EH15 3HS
United Kingdom
Email: sales@mtdcrochet.com
Telephone: 07936 084793
3. What Information We Collect
Information You Provide to Us
When you interact with our website or place an order, we may collect:
Full name
Billing and delivery address
Email address
Telephone number
Order details and purchase history
Account login details (if you create an account)
Information submitted through contact forms
Payment Information
Payments are securely processed through third-party providers including:
Stripe
PayPal
We do not store or have access to your full payment card details. Payment data is processed directly by these payment providers in accordance with their own privacy policies.
Technical Data
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and browsing behaviour
Date and time of access
This information helps us understand how visitors use our website.
4. How We Use Your Information
We use your information for the following purposes:
To process and deliver your orders
To manage payments and refunds
To provide customer support
To communicate with you about your orders
To improve our website and services
To prevent fraud and maintain security
To comply with legal and financial obligations
5. Lawful Basis for Processing
Under UK data protection laws, we process your personal data based on:
Contractual necessity – to process your orders
Legal obligations – such as tax and accounting requirements
Legitimate interests – to improve our website and services
Consent – where you opt in to marketing communications
6. Cookies
Our website may use cookies to enhance your experience and analyse website usage.
Cookies may be used to:
Keep track of items in your shopping cart
Enable website functionality
Analyse website traffic and performance
Remember your preferences
You can manage or disable cookies through your browser settings.
7. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Personal data is retained only for as long as necessary to:
Fulfil the purposes outlined in this policy
Meet legal and accounting obligations
Resolve disputes and enforce agreements
8. Sharing Your Information
We do not sell your personal data.
However, we may share information with trusted third parties where necessary, including:
Payment processors such as Stripe and PayPal
Website hosting providers
Delivery and courier services
IT service providers
Analytics providers
These third parties are only permitted to process your data where necessary to provide services to us.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict processing
Request transfer of your data (data portability)
Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at sales@mtdcrochet.com.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
11. Children’s Privacy
Our website is not intended for children under the age of 13 and we do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
13. Complaints
If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk